[vc_row el_class=”faqArea”][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_separator style=”double”][vc_row_inner][vc_column_inner el_class=”inrFaq”][vc_toggle title=”How To Buy ?” style=”square_outline” color=”sky” size=”sm” css_animation=”top-to-bottom” el_id=”1452529172243-c9825ba1-9c9e”]Ordering vehicles from Ebs Group are very simple like “123” . Our well experienced staff always there for you & guarantee the accuracy of documentation works so you don`t have to face any difficulties in customs clearance etc. Please follow the following simple guidelines to order quality new/used cars from Ebs Groups Co, Ltd[/vc_toggle][vc_toggle title=”Search Used Cars Stock List” style=”square_outline” color=”sky” size=”sm” css_animation=”top-to-bottom” el_id=”1452529525869-40a775f9-d8c7″]Please search the vehicle in our stock list and please send us the stock number once you select. If you cannot find a vehicle that matches your requirement in our stock, please send us enquiry form from our website  or through email, Chat ,telephone or Skype. We will find the vehicle that matches your requirements from auction houses[/vc_toggle][vc_toggle title=”Reserve The Vehicle” style=”square_outline” color=”sky” size=”sm” css_animation=”top-to-bottom” el_id=”1452529172645-367c55c1-adeb”]If you have found a vehicle that matches your requirements in our stock you may reserve it for a period of (4 working days). You have to make a partial payment within the giving time. If you fail to make a payment within 4 days, your reservation will be cancelled. There are several options for reserving a vehicle at Ebs Group Co.,Ltd ( Chat, Skype, Email, Order Form)

Reserve Over Telephone/Skype/Email or Fax

You can contact one of staff members to reserve a vehicle.

TEL: +81345107893

Whatsapp : +81-80-3710-8850Social Icons

FAX: +81-476-99-3839

SKYPE : ebsjapan_1

Email: sales@ebsjapan.com, and parts@ebsjapan.com for parts[/vc_toggle][vc_toggle title=”Make a Deposit & Confirm Reservation” style=”square_outline” color=”sky” size=”sm” css_animation=”top-to-bottom” el_id=”1452529046225-36c59d76-fbc5″]You have to make a partial payment for your reservations within (4 days). In Ebs Group Bank account Through Telegraphic Transfer which is secure and fast way to deposit.

In case, you are unable to send us the money or we don’t receive a payment for a reserved car within that period, reservation will be cancelled immediately. Please Contact us if there is any question.[/vc_toggle][vc_toggle title=”As we Received a Deposit We Arange Shipment As Soon ” style=”square_outline” color=”sky” size=”sm” css_animation=”top-to-bottom” el_id=”1477342639356-3f14ebfb-a2dd”]After receiving the deposit amount  for your reservation, we prepare all the necessary documents and ship the vehicle to the port you mentioned. For the next available ship. We send you a copy of B/L after the shipment[/vc_toggle][vc_toggle title=”Receive Original Documents” style=”square_outline” color=”sky” size=”sm” css_animation=”top-to-bottom” el_id=”1452529171296-ba9e977c-329f”]After  confirming the shipment, We will send you the original documents through courier service like DHL & UPS .FedEx.  Once 100% payment complete[/vc_toggle][vc_toggle title=”Drive Out Your Vehicle from Port” style=”square_outline” color=”sky” size=”sm” el_id=”1476792966492-4d4684a7-dbb3″]When you receive the original documents, you can make the customs clearance in your country and Enjoy your vehicle ..[/vc_toggle][vc_toggle title=”What is FOB ?” style=”square_outline” color=”sky” size=”sm” el_id=”1476796784739-a79d8e93-d97d”]FOB means Freight on board or Free On Board. If terms of delivery of a transaction is on FOB means, the cost of movement of goods on board of ship is borne by the seller. Rest of all expenses to arrive the goods at buyer’s premise has to be met by the buyer (Shipment charges to the final port ,Insurance etc)[/vc_toggle][vc_toggle title=”What is C&F or C.I.F ” style=”square_outline” color=”sky” size=”sm” el_id=”1476794904991-84bb85b6-2473″]CIF, it means that the selling price includes the cost of the goods, the freight or transport costs and also the cost of marine insurance. C&F means the selling price includes the cost of the goods and the freight the CIF or C&F are common term in sales contracts that may be encountered in international trading when ocean transport is used..[/vc_toggle][vc_toggle title=”What is international Bank Charges , who should pay bank charges ?” style=”square_outline” color=”sky” size=”sm” el_id=”1476794910565-fab91821-36e7″]When transferring any amount internationally there is a fee require to pay the bank . Customer or buyer should be pay those charges who sends the payment. Customer should mention to the bank that he/she is going to pay the bank charges.

In case customer don’t pay the bank charges then bank charges will be deduct form the original amount of the vehicle and customer need to pay again to completion the promise value of the unit .[/vc_toggle][vc_toggle title=”Can I change the vehicle that I ordered to another one?” style=”square_outline” color=”sky” size=”sm” el_id=”1476794913429-39dc4b8e-6737″]We strictly refuse it. Once you order a vehicle you cannot change it to other vehicle later date for any reason.for more assistance please

Contact us As soon As Possible.

CONTACT INFORMATION

Email : Sales@ebsjapan.com ,

Skype : ebsjapan_1

Tel : +813-4510-7893 ,

FAX:+81-476-99-3839

whats app +81 80-3701-8850 Social Icons[/vc_toggle][vc_toggle title=”After purchased a vehicle from auction Can I cancel it ?” style=”square_outline” color=”sky” size=”sm” el_id=”1476794918201-825054f9-6cb5″]You can cancel a vehicle bought from an auction through us. However, we have bought it from an auction for you, we have to bear auction charges and various other expenses. To cover-up that expenses. we will charge you certain amount as a penalty depending on the vehicle purchase.[/vc_toggle][vc_toggle title=”How long will it take to ship my car to my country?” style=”square_outline” color=”sky” size=”sm” el_id=”1476809993825-c9e78122-c9cc”]Once the vehicle leave Japan, the delivery time is about two to six weeks depending on the destination. Some time It may be difficult to book the space depending on the season and the countries. However we will do our best to ship your cars as soon as possible with our experienced shipping agent[/vc_toggle][vc_toggle title=”When will I receive my shipping documents?” style=”square_outline” color=”sky” size=”sm” el_id=”1476810067704-d8fb79ca-485a”]Once the vessel leaves from the port in Japan, the shipping company will issue the shipping documents (B/L). Then we will send you all of the necessary documents by courier with tracking number:
(i) B/L (Bill of Lading)
(ii) Export Certificate
(iii) Invoice
(iv) Marine insurance on your request
(v) Pre Shipment Inspection (JAAI/EAA/JEVIC) if necessary.[/vc_toggle][/vc_column_inner][/vc_row_inner][ourbrands title=”Our Brands” show_icon=”true” icon_pos=”before” icon=”fa fa-modx” colsnumber=”4″ style=”carousel” desksmall=”5″ tablet_count=”4″ tabletsmall=”4″ mobile_count=”2″][/vc_column][/vc_row]